FAQ
Frequently Asked Questions About Buying Art Online
What if I am not satisfied with the wall art I purchase?
We encourage you to carefully review the artwork’s details, descriptions, and previews before making your purchase. If you have concerns about your order, reach out to our customer service team for assistance.
How can I ensure the wall art is of high quality?
When purchasing wall art, look for details about the materials used in the piece, such as the type of paper, canvas, or printing process. Read the product descriptions thoroughly, and check for any reviews or ratings from previous buyers to gauge quality.
Can I return wall art if I change my mind?
Return policies vary by artist or seller, so it’s essential to check the specific return policy for each item before making your purchase. If a return is possible, make sure the artwork is in its original condition and within the specified return timeframe.
How do I know what size wall art to buy?
Pay close attention to the dimensions provided in the product details. To visualize how a piece will fit in your space, consider measuring the wall area where you plan to hang it and using painter’s tape to outline the dimensions on the wall.
What if the wall art arrives damaged?
If your wall art arrives damaged, please contact our customer service team immediately. Documentation of the damage via photos may be required for claims, and we can assist you in replacing the item or processing a return.
Can I buy wall art as a gift?
Absolutely! Wall art makes a fantastic gift for various occasions. Consider the recipient’s tastes and choose pieces that align with their style. Be sure to check if the seller offers gift wrapping or cards for added personalisation.
How can I find the perfect wall art for my space?
Start by determining the style, colour scheme, and theme of your room. Browse our marketplace using filters to narrow down options based on your preferences. Getting inspired by interior design blogs or platforms can also help you identify art that complements your decor.
Frequently Asked Questions About Selling Art Online
Do I need to have a business license to sell my art on your platform?
Generally, you don’t need a business license to sell art on our platform, but it’s always good practice to check local regulations for selling art.
How do I receive payments from sales?
Payments are processed through your selected payment method via the Vendor Dashboard. You will receive timely payments for each sale according to our payout schedule. We optimise payouts with split-pay; the money owed to you will be sent directly to your bank account whilst the money owed to EV-Art will be sent to ours, ensuring the fastest possible payment method.
Can I sell physical prints of my digital artwork?
Yes! By selling your own or by using a print-on-demand service.
How do I set up shipping?
You have complete autonomy of your shipping settings via the ‘settings’ in your store manager.
Frequently Asked Questions About the AR Drawing
Do I need to be a member to use the AR features?
No, a membership is not required to access the AR drawing features. However, gems are required for the AI features including chat and image generation. These gems can be purchased through the app.
The app crashes?
If the app has crashed it is most likely due to rapid editing of the image. This will be fixed in future updates; for now please edit in shorter bursts; sorry for the inconvenience!
An old image reappears?
This will be solved in future updates. For now, when uploading a new image, the previously loaded image in that session will reappear.
What if I have questions or need assistance?
Our dedicated customer support team is here to help! You can reach out through the app or our website for any queries regarding the EV-Art app.
Frequently Asked Questions About the Challenge Game
Do I need to be a member to enter the daily challenge?
No, a membership or any purchase is not required to participate in the daily drawing challenge. Creating an account is simple and free, allowing you to access all the challenges!
How are the scores calculated?
Scores are based on the accuracy, speed, and quality of your drawing compared to the stencil provided. The app uses advanced algorithms to evaluate your submission and award points accordingly.
Can I see how other users are performing in real-time?
Absolutely! The EV-Art app provides daily rankings that allow you to view your position relative to other entrants, fostering healthy competition and encouraging improvement.
What if I have questions or need assistance?
Our dedicated customer support team is here to help! You can reach out through the app or our website for any queries regarding the challenge or the EV-Art app as a whole.
Are there age restrictions for entering the challenge?
Yes, participants must be 18 years or older to take part in the challenge to ensure compliance and protect all users.
What’s the practice challenge game?
The practice challenge game allows you to preview the next day’s stencil challenge. You can experiment with drawing without the pressure of competition, helping you improve your skills before the main challenge begins.
